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We are not sure how we would have managed during our Mother’s death if our CHAI Health Advocate wasn’t there to be the glue that held us together as a family unit. She advocated for us and ensured Mom’s dignity was maintained at all times and that her wishes were carried out. So thankful we had her present with us.

Linda W., Cranbrook, BC

My Health Advocate helped simplify things for my wife and I when I was diagnosed with Stage 4 Cancer. She came with us to our Oncologist appointments and coached us on what questions to ask, reviewed what was talked about in simple terms and clarified our options. It was comforting to have her with us during a scary and confusing time.

Peter D., Calgary, AB

We asked our Patient Advocate for help when our Mom was in the hospital following surgery and a recent diagnosis of a terminal illness. She helped us set up resources in the community so that Mom could be discharged from the hospital and be at home where she wanted to be. We called on our Advocate at different times throughout our journey of Mom’s death process and she supported us every step of the way. We were able to keep mom at home for a day after she died and have our own celebration of her life in the way she wanted.

Wendy S., Kimberley, BC

I can’t imagine going through what we did with our Dad without a CHAI Health Advocate on our team. He fell and broke his hip and they discovered bone cancer while replacing his femur. He went from seemingly healthy to terminal in a matter of days. He died 3 months later and our Advocate was with us every step of the way. She fought for his dignity and comfort, supported the family, cried and laughed with us.

Without her strength, expertise, reassurance, and compassion, that experience would have been excruciating and scary. She constantly explained what was happening and what to expect.

Having the Advocate on our team gave us the courage to express our feelings, spend time with Dad as his children rather than worrying about if he is receiving proper care. She helped us process our grief after he died and also helped us find outlets for our anger.

I would tell my friends that I didn’t know I would need help with going through a situation like this until I received the help. And now I don’t know how people do it on their own. I suppose that maybe they don’t do it on their own effectively but just barely get by. It was worth every penny and then some to have this objective source of knowledge and support.

Karen A., Cranbrook, BC

I was having a very difficult time in my life. I was injured to the point of being unable to work and afraid I would not be able to provide for myself and my family. My Health Advocate spent time with me helping me fill out my CPP Disability forms, coaching me on how to access available resources and providing continuous support and encouragement. She gave me hope when I had none for myself. A life-saver!

Gil A., Nelson, BC

Our CHAI Health Advocate has been a tower of strength, expertise, and support for my sister, who went through major surgery. She offered her knowledge and freely expressed her compassion as a deeply caring human being. Our Advocate stood up for my sister’s care and helped us have difficult conversations with our doctors. Without our Advocate’s dedication to my sister’s well being, I know that my sister would not be where she is today.

Brenda H., Kaslo, BC

When I reached out to Canadian Health Advocates, I was not getting to the bottom of my symptoms. My health picture is complex and I found it hard to persevere in seeking better care when I felt so unwell.  My advocate listened, helped me identify priorities, devise a plan and set initial goals. Her empathetic manner, knowledge and encouragement strengthened me enormously. I was able to meet those goals.  I found I had an effective ally when I needed one most! I have now made big strides toward an accurate diagnosis and effective treatment.

Yvonne N., Castlegar, BC

Three years ago I was diagnosed with breast cancer. It came out of the blue. There was no history in my family, no friend that I had gone through this with. Everything happened very quickly and I was overwhelmed. I filled out many forms and was sent for many tests. I understood little of it, and no one had the time to explain. Jacqueline helped me considerably by taking the time to explain the purpose of the tests and procedures, what to expect, what to watch for and what questions to ask. She was a guide, support and friend, making the whole journey comprehensible and much less frightening.

Bette, Alberta

Canadian Health Advocates has been wonderful in supporting us in the care of not only my 82 year old mother, but my 20 year old daughter who has several chronic issues. CHAI’s ongoing support has helped us navigate the complex healthcare system, and has moved things ahead clearly and steadily when my husband and I just didn’t have the bandwidth to juggle it all. I HIGHLY recommend their services.

JK, Nelson BC

I wanted to find a way to help my Dad navigate through the healthcare system while he cares for my Mom with Alzheimer’s. Karen provided us with regular updates on her progress…it was great to be able to hand that task over to someone else, as it would have taken Dad months or even years to get the results Karen did. I have, and will continue to, recommend CHAI to anyone who might find this service useful as I believe most people find our healthcare system frustrating, especially older folks. Thank you for providing such a valuable service. Well worth the money in my opinion!

Liz, Ontario

We live in small town Alberta, where mental health care is pretty much non-existent. My husband has been subject to depression since he was a teenager. You can only imagine how difficult it was when he started exhibiting signs of depression again this year. With family members far away, it was a lot of stress. One of our daughters contacted CHAI and our advocate was extremely helpful on a day to day basis. Our advocate was amazing, dealing with my desperation and supporting me and keeping other family members informed. She participated in all the Psychiatrist appointments, took notes on what the psychiatrist was saying and reported back to our daughters…I would highly recommend this service to anybody who is feeling overwhelmed by a family member’s mental health issues.

Ruth J., Alberta

I first found CHAI when I hit major roadblocks with the health system in Ontario. Karen put me at ease and instantly made me feel heard and valued. I found her to be fast, efficient and in-depth in both her research and advocacy. I highly recommend CHAI to anyone who’s medical needs have fallen between the cracks in the system. They really do care.

MS, Ontario

When my Mom was diagnosed with stage 4 lung cancer, it was a shock to all of us, and we found ourselves suddenly thrown into a barrage of tests, specialists, and treatment options which were all very overwhelming to absorb. Jacqueline provided us with a lot of information and helped us to understand what was meant in terms of potential treatment. It’s been a difficult journey but we most definitely appreciated Jacqueline’s invaluable knowledge and support. No one should have to face this difficult journey on their own.

Michelle, Alberta

I contacted CHAI after receiving a surgery date for total left hip replacement. I wanted help finding ways to use my own blood if a blood transfusion was needed (analogous blood donation). My advocate, Heather, was a very competent, experienced RN in the community where my surgery would occur. She kept me well informed about the process and I felt like she was fighting for me. Without the support of CHAI I would not have known how or where to begin the research, nor did I as a private citizen have access to the networks living within the health care system to pursue the proper channels!

CHAI is the best kept secret any person has should they find themselves needing support in navigating the health care system! I highly recommend CHAI to anyone individual, family member or other professionals attempting to manage the maze of issues related to understanding and pursuing the best direction for their health!

I plan to keep CHAI close in my contact list. As we age, we may find ourselves especially vulnerable given new health challenges as they arise and the ever evolving complicated health care system!

I will be forever grateful to CHAI for supporting me at every step along the way!

Terri, British Columbia
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