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CHAI Health Advocates are professionals with extensive nursing, paramedicine, social work, or medical backgrounds. They have deep experience and expertise in the Canadian healthcare system, so they know and understand the intricate workings of the system. They know what questions to ask and whom to ask. As a result, they are uniquely positioned to help you or your loved ones navigate an often confusing system.

All our Canadian health advocates possess exceptional interpersonal skills. This enables them to liaise, on your behalf, between a wide array of medical professionals. It also means they can always provide you with a clear picture of what’s going on and why.

See Health Advocate Services to learn more about what CHAI’s patient advocates do and how they can help you.

About Us

Meet Our Health Advocates
Janessa Rauch
Janessa Rauch
I developed a passion for helping people navigate Canada’s complex healthcare system after over a decade working as a Registered Nurse in pediatric oncology and child and adolescent mental health.

Janessa Rauch

Registered Nurse, Health Advocate
Alberta Patient Advocates
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Sandi Vandermark
Sandi Vandermark
After 20 years of experience in various facets of healthcare, I have been drawn to providing a voice for those who need it most. My passion lies in supporting people in trialing times with compassion and empathy.

Sandi Vandermark

Registered Nurse, Health Advocate, Gerontology, Home Care, Reiki Alternative Health
British Columbia Patient Advocates
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Laura Ricketts
Laura Ricketts
It is my intention to create a safe space for individuals and their loved ones to be able to focus on health, well being and their relationships.

Laura Ricketts

Registered Nurse, Health Advocate, Hospice, End of Life Doula
Ontario Patient Advocates
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Karen J. Hardie
I help patients and their families develop plans of care while also juggling their unique emotional needs and ensuring they are supported and empowered to make educated medical decisions.

Karen J. Hardie

Registered Nurse, Board Certified Patient Advocate, Brain and Spinal Cord Injuries, Community and Public Health
Ontario Patient Advocates
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Lori Simpson
As your Health Advocate, I will strive to provide you with individualized practical and emotional support while keeping client-centered care as the focal point to attain your best health outcome.

Lori Simpson

Registered Nurse, Health Advocate, Public Health, Psychiatry
British Columbia Patient Advocates
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Austyn Hamm
It is a privilege to educate and advocate for Canadians regarding their health and help them navigate Canada’s healthcare system. I am passionate about bringing kindness, companionship, and direction to individuals in the healthcare system through Patient Advocacy.

Austyn Hamm

Registered Nurse, Health Advocate
Alberta Patient Advocates
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Heather Bottoms
With over 30 years of experience as an RN, I have worked across many disciplines—Palliative Care, Pediatric and Adult Oncology, Cardiology, and Occupational Health. I know that having one of the best healthcare systems in the world means nothing if the care isn't coordinated effectively.
Carmen Hintz
My dedication has always been to clients and their families. Advocating for patient rights, promoting a patient’s independence, and supporting patients through difficult decisions has always been of utmost importance.
Evan Janz
Navigating the healthcare system is challenging. With me and CHAI on your side, we will help to ease that burden and give you the peace of mind needed to know that you are fully supported as you move forward with the health of yourself and those whom you love.

Evan Janz

Registered Nurse, Health Advocate
Alberta Patient Advocates
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Greg Neufeldt
I have been in the field of nursing since 1991 and my passion in healthcare is imparting knowledge and assisting the needs of people who feel overwhelmed, unsupported and alone. I look forward to helping you and your loved ones as we navigate the healthcare system together.
Maureen Fedorus
Much of my work has been advocating for vulnerable populations including LBGTTQ+ inclusivity in health care, mental health, youth engagement and peer support programming. I am looking forward to helping people focus on their wellness, through providing advocacy and emotional support.
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